PRIVACY NOTICE
Collect only what a claim needs.
The current claim flow keeps payment account details out of the VENCCI app. You send your preferred payout details in a private message to VENCCI's official Facebook Page.
- VENCCI records your Claim ID, assigned reward and status. If you save the contact form, your name and phone number are linked to that claim for authorized review and finance staff. This does not verify your identity, confirm a Facebook message, or approve payment. No bank details are collected by this form.
- Payment details you choose to send privately are handled on Facebook. Its privacy terms also apply. Never send passwords, PINs, card details, security answers, OTPs, or the recovery code.
- Earlier claims may still have ABA details stored in VENCCI's restricted records; this change does not delete those records.
- No public post or screenshot is collected. Keep your recovery code private and share payment details only in VENCCI's official private inbox.
- The saved claim record is the source of truth for prize and status.
Approval gate: final retention periods and Khmer privacy wording require human legal review before launch.
NEED HELP
Talk to VENCCI
If your code will not work, or you have lost the details you saved, a person at VENCCI can look it up for you.
Have these ready
- The VENCCI box the sticker came in.
- The serial printed next to the QR code, for example VQ-XXXXXXXXXX.
- Proof of purchase, such as a receipt or an order number.
Staff cannot recreate a lost recovery code. It is shown once and VENCCI never stores it, so a claim is checked by hand against your box and your proof of purchase.
Message VENCCIVENCCI will never ask for your password, PIN, OTP, card number, CVV, or banking login. None of these is needed to send a reward.